How Staffing & Supply Shortages Are Impacting Travel


After coming to a standstill during certain points in 2020, the travel and hospitality industry has come full circle – but they may not be able to handle the demand due to a lack of staff and other various supplies. As restrictions ease and bookings soar, companies are scrambling to fill all the necessary staffing positions – a task that is more difficult than it seems.

If you have travel plans this summer, here is what to expect due to these shortages.

  1. Increase in rental car rates. Many rental car companies downsized their fleets during the pandemic and are struggling to ramp back up due to shortages in the car industry.
  2. Restaurants and theme parks open on select days. Due to labor shortages, many restaurants and attractions do not have enough employees to support normal operating days or hours.
  3. Trouble finding a cab. Ride-hailing companies like Lyft and Uber are reporting driver shortages that are impacting their ability to meet demand.
  4. Long check-in lines and waits for housekeeping. Again, labor shortages are to blame here. Because hotels cannot close on certain days, labor shortages are reflecting in longer wait times for check-in and housekeeping.
  5. Abnormally long airline customer service wait times. Labor shortages in combination with increased demand for flights has greatly increased wait times when calling airlines. The average wait time is currently sitting at 8 hours and 31 minutes.

Sources: The Points Guy, 06.01.21 and USA Today, 06.07.21


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